Frequently Asked Questions
Everything you need to know about shopping with Kitson.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.
Do you ship internationally?
Yes, Kitson ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs processing.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.