Returns & Exchanges
At Kitson, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.
Ship It Back
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing